Privacy Notice

CSC Engineering Sdn Bhd
Last updated: 26-10-2026


1. Introduction

CSC Engineering Sdn Bhd (“CSC”, “we”, “us” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, disclose and protect personal data when you visit https://www.cscengineering.com/, submit an enquiry or communicate with us.

We process personal data in accordance with the Malaysian Personal Data Protection Act 2010, as amended, and other applicable requirements.


2. Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Your company name, address, postcode and country.
  • Information about your enquiry, project requirements and requested products or services.
  • Information you provide through email, telephone, WhatsApp or other communications.
  • Technical and usage information, such as IP address, browser type, device information, pages visited, referral sources and interactions with our website, where collected through our website and enabled tracking tools.

Please avoid providing sensitive personal data or information unrelated to your enquiry. If you provide another person’s personal data, please ensure you are authorised to do so and inform them of this Privacy Notice.


3. How We Collect Personal Data

We collect personal data directly from you when you:

  • Complete a form on our website.
  • Request product information, a quotation or technical assistance.
  • Contact us by email, telephone or WhatsApp.
  • Communicate with us about our products, services or projects.

We may also collect technical and usage information through cookies and similar technologies, as explained below.

Fields marked as required on our forms are necessary to process the relevant request. If you do not provide this information, we may be unable to respond or provide the requested service. Other information is optional.


4. How We Use Personal Data

We use personal data for purposes relevant to our business relationship with you, including:

  • Responding to enquiries and communicating with you.
  • Understanding your requirements and preparing quotations.
  • Supplying products, arranging services and providing technical or after-sales support.
  • Maintaining customer and business communication records.
  • Operating, securing and improving our website.
  • Understanding website performance and measuring marketing effectiveness, where applicable.
  • Sending relevant marketing communications, where permitted and with consent where required.
  • Meeting applicable legal, regulatory and record-keeping obligations.

Where consent is required, we will seek it separately. We may also process personal data where permitted by applicable law, including where necessary to respond to your request or fulfil a contract.


5. Disclosure of Personal Data

Where necessary for the purposes described in this notice, we may disclose personal data to:

  • Our authorised personnel.
  • Website hosting, IT support, communication and data storage providers.
  • Authorised agencies and service providers supporting our website, customer enquiries or marketing activities.
  • Suppliers, contractors or business partners involved in fulfilling your request.
  • Professional advisers, regulators, law enforcement agencies or other parties where disclosure is required or permitted by law.

We do not sell your personal data. Service providers acting on our behalf are expected to handle personal data only for authorised purposes and subject to appropriate confidentiality and security requirements.


6. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to keep the site working, to understand how visitors use it, and to measure and improve our advertising. We use the following third-party services:

  • Google Ads (including remarketing). We use Google Ads to measure enquiries that come from our advertisements and to show our ads to people who have visited our website, on Google Search and other websites. Google may use cookies and your device’s advertising identifier for this purpose. You can manage personalised ads from Google at https://myadcenter.google.com. Google’s privacy policy: https://policies.google.com/privacy
  • Google Analytics 4. We use Google Analytics to understand how visitors find and use our website, such as the pages visited, time on site, the type of device and browser, and the approximate location derived from your IP address. This helps us improve the website. You can opt out with Google’s browser add-on at https://tools.google.com/dlpage/gaoptout. How Google uses information from sites that use its services: https://policies.google.com/technologies/partner-sites
  • Microsoft Clarity. We use Microsoft Clarity to understand how visitors interact with our website through heatmaps and session recordings, such as clicks, scrolling and mouse movement. This helps us find and fix usability problems. Clarity is set to mask text you type into form fields. Microsoft’s privacy statement: https://privacy.microsoft.com/privacystatement


These providers may process data outside Malaysia (see section 10). You can block or delete cookies through your browser settings. Blocking some cookies may affect how the website works.


7. Marketing Preferences

Where we send marketing communications, you may ask us to stop at any time by using the unsubscribe option provided or contacting us using the details below.

Submitting an enquiry does not, by itself, constitute consent to unrelated marketing communications.

Opting out of marketing does not prevent us from responding to your enquiries or sending communications necessary to fulfil your requests.


8. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including handling enquiries, providing services, maintaining relevant business records and meeting legal obligations.

Retention periods depend on the nature of the information, our relationship with you and applicable requirements. When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it.


9. Security of Personal Data

We take reasonable technical and organisational measures to protect personal data against loss, misuse, alteration and unauthorised access or disclosure.

Access should be limited to authorised persons who need the information for their duties. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.


10. Transfers Outside Malaysia

Some service providers may store or process personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take steps to ensure that the transfer meets applicable Malaysian data protection requirements and that appropriate safeguards are in place.


11. Your Rights and Choices

Subject to applicable law, you may contact us to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent where processing relies on consent.
  • Ask about available choices for limiting the processing of your personal data.
  • Request that we stop using your personal data for direct marketing.
  • Raise a concern about how we handle your personal data.

We may need to verify your identity before responding. Withdrawing consent may affect our ability to fulfil certain requests or provide particular services. We will explain any relevant consequences.


12. Third-Party Websites and Services

Our website may contain links to external websites or services, including WhatsApp and Google Maps.

When you access these services, their own privacy notices and terms apply. We encourage you to review them before providing personal data.


13. Children’s Privacy

Our website is intended for business and professional enquiries and is not directed at children.

If you believe a child has provided personal data to us, please contact us so that we can review the matter and take appropriate action.


14. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or applicable requirements.

The latest version will be published on this page with an updated revision date. Where required, we will provide additional notification or obtain fresh consent.


15. Contact Us

For questions about this Privacy Notice or requests relating to your personal data, please contact:

CSC Engineering Sdn Bhd
227, Lorong Suasa 3/2,
Suasa Industrial Park,
09000 Kulim, Kedah, Malaysia.

Email: cscengrg@yahoo.com
Telephone: +604-489 1060

Please indicate “Personal Data Request” in your email subject line to help us direct your request..